mantau is:
Community management solution and modern service channel e.g. for members
mantau is:
Community management solution and modern service channel e.g. for members
Supervise group members through facilitator(s)
Where people come together in groups, questions arise.
mantau offers a convenient solution for members of a group with the feature "Requests". They can contact one or more defined moderators of this group personally via topic-related chats.
This not only protects other group members, but also opens up completely new possibilities. This is how modern community management works with mantau!
Supervise group members through facilitator(s)
Where people come together in groups, questions arise.
mantau offers a convenient solution for members of a group with the feature "Requests". They can contact one or more defined moderators of this group personally via topic-related chats.
This not only protects other group members, but also opens up completely new possibilities. This is how modern community management works with mantau!
How to manage requests from your group and community.
An ideal service channel can be set up with the "Requests" function. Not only the participants of a group can be looked after. With a "moderator team", even an entire community can be included.
For more service, more proximity, more acceptance.
.
How to manage requests from your group and community.
An ideal service channel can be set up with the "Requests" function. Not only the participants of a group can be looked after. With a "moderator team", even an entire community can be included.
For more service, more proximity, more acceptance.
.
Simply define moderators first
For the "Requests" function, one or more moderators must first be defined for the group. These are then available to members for their requests.
Simple activation if required
The "Requests" function can be easily activated for a group if required. For example, if the decision has been made to offer a service or moderator team to answer questions for all members of an organisation.
Helpful and efficient: topic-based chatting
The moderator(s) offer current topics that can be the subject of requests. Or you allow the members themselves to create their own topics. This makes it clear and efficient for all members.
For questions - make a request!
Group members have a "direct line" to one or more moderators after activating the function.
Offer service - and maintain personal contact
When questions arise in groups, this can only be handled poorly in ordinary group chats. Some questions are not interesting for everyone or should only be answered in dialogue.
The "request" feature in mantau is a convenient solution that spares uninvolved members of a group from the "question-answer ping-pong" of others.
Simply define moderators first
For the "Requests" function, one or more moderators must first be defined for the group. These are then available to members for their requests.
Simple activation if required
The "Requests" function can be easily activated for a group if required. For example, if the decision has been made to offer a service or moderator team to answer questions for all members of an organisation.
Helpful and efficient: topic-based chatting
The moderator(s) offer current topics that can be the subject of requests. Or you allow the members themselves to create their own topics. This makes it clear and efficient for all members.
For questions - make a request!
Group members have a "direct line" to one or more moderators after activating the function.
Offer service - and maintain personal contact
When questions arise in groups, this can only be handled poorly in ordinary group chats. Some questions are not interesting for everyone or should only be answered in dialogue.
The "request" feature in mantau is a convenient solution that spares uninvolved members of a group from the "question-answer ping-pong" of others.
Already using mantau?
Already using mantau?
Here we go!
Joining other people's groups is always free of charge. All you need to do is register in the app or web version. You can also use mantau free of charge with your own small groups of up to 10 members, e.g. your team or family and friends.
Also ideal for testing!
All functions are available in the free mantau 10. And if you later purchase a license for your organization or company, you can "integrate" your existing groups.
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Use on every device you have - at the same time!
Available wherever the features are needed at the moment.
All groups and content are available everywhere and synchronously on all devices where you have mantau installed. Ideal for quick messaging on the way - as well as longer texting when using a computer. Ideal for hybrid work environments.
Apps and web version in English and German - as well as in light and dark mode.
Use on every device you have - at the same time!
Available wherever the features are needed at the moment.
All groups and content are available everywhere and synchronously on all devices where you have mantau installed.
Apps and web version in English and German - as well as in light and dark mode.
+49 (0) 26 23 - 987 977
FAQ: mantau request tool / moderator function
The ‘Requests’ feature is a structured service channel for groups and communities. Members can direct personal or topic-related questions straight to designated moderators or a team of moderators without having to use the general group chat.
Community management on mantau is based on moderators supporting members. Group members can make requests, clarify any questions and receive personalised support. This creates a direct channel of communication between members and the organisation’s representatives.
Not every question is relevant to all group members. The ‘Requests’ feature allows individual queries to be discussed directly between a member and a moderator. This keeps group chats organised and ensures that other participants are not burdened with discussions unrelated to the topic.
Yes. You can appoint several moderators for a group. This allows you to set up a team of moderators or support staff who can handle requests collaboratively and act as a central point of contact for members or an entire community.
Yes. Moderators can set topics or allow members to create their own. This ensures that requests are organised in a structured way and can be dealt with more efficiently. At the same time, discussions remain clear and easy to follow.
This feature is suitable for clubs, associations, businesses, local authorities, church parishes, social organisations and other communities. Wherever members, staff or members of the public need to ask questions and receive personalised support, a structured service channel can be set up.
Yes. Requests are dealt with directly within the relevant group and remain within the community’s organisational context. This means that members do not have to resort to external email addresses, and those responsible can manage enquiries centrally and in a way that is easy to track.
A standard messenger chat is used for general communication between group members. The ‘Requests’ feature, on the other hand, creates a dedicated communication channel between members and moderators. This allows questions, concerns or service enquiries to be dealt with personally, in a structured manner and independently of the general group chat.